Wallet Self-help

If you find you can't access your wallet, stay calm. Check what information you still have available, such as your password, files, and seed. Don't clear your browser cache.

Make sure you have the following information and files.

• Address 55-char seed

• Wallet password

• File

  Vault file

  or

  qubic.li-wallet.config and qubic.li-wallet.unlock

  or older

  qubic.li-wallet.config and qubic.li-wallet.privatekey

INFO

Older wallet files were made up of two parts: a configuration file and an unlock file. If you're still using this type of file, please update to the Vault file as soon as possible.

1. Have 55-char seed backup

This situation most easily solves, only need to create new wallet will address import wallet can recover.

To avoid accidents, please use the browser's private tab or other browsers to create a new wallet and try it first.

INFO

This highlights the crucial need to back up 55-char seeds.

2. Have Wallet password and Vault file

Vault file stores your wallet address information. To access it, simply input your password and import the file using the new Web Wallet domain name.

New domain: https://wallet.qubic.org/

Other situations: Since your wallet requires downloading a new Vault file every time you make an edit or update, if you have multiple Vault files and find the import address is incorrect, try importing a different Vault file.

3. Have Wallet password, and qubic.li-wallet.config and qubic.li-wallet.unlock/qubic.li-wallet.privatekey

Similar to the previous case, the key difference is that you'll need to import two files.

WARNING

To prevent any unforeseen issues, please update your files to the Vault format as soon as possible.

4. High difficulty mode - only possesses Wallet password and qubic.li-wallet.unlock/qubic.li-wallet.privatekey

If you accidentally deleted qubic.li-wallet.config and your browser cache is still accessible, you can still unlock your wallet using your password and importing qubic.li-wallet.unlock. If it's still working, please export your address 55-char seed and update to a Vault file as soon as possible.

Remember, always keep your important information safe and secure your own digital assets.